Reminder: Direct Students to the ITS Service Desk for Tech Support Photo by Tara Winstead from Pexels A quick reminder for faculty: the ITS Service Desk is the first stop for all student technology help , including issues with the Canvas LMS. Wh…

Photo by Tara Winstead from Pexels

A quick reminder for faculty: the ITS Service Desk is the first stop for all student technology help, including issues with the Canvas LMS.

When students have tech problems—whether it’s logging in, navigating Canvas, connecting devices, or troubleshooting access—they should be directed to contact the ITS Service Desk first. 

ITS Service Desk

📧 Email: servicedesk@yc.edu
📞 Phone: 928-776-2168
🌐 www.yc.edu/v6/information-technology-services

While students will often end up working with TeLS for Canvas-related support, routing them through the Service Desk ensures they get the fastest help and the right point of contact for their issue.

Add the Service Desk information to your Canvas Course

Faculty can also make getting help easier for students by adding the Tech Support information from CourseForge 4.0 into their own Canvas courses:

• Enroll in CourseForge 4.0, and
• Copy/paste the Tech Support module item, 

OR

• Import CourseForge 4.0 into your course directly from Canvas Commons.

This helps ensure students know exactly where to go when they need assistance.

Pro Tip: Learn more about the CourseForge and ensure you're getting the most recent version each term by importing from Canvas Commons or visiting the TeLS CourseForge web page.